Sandri KOMBILA MOMBO

Co-founded a venture focused on client relations, implementing CRM systems and communication strategies to significantly boost customer satisfaction.

• Led the implementation of a CRM system, optimizing response times for client inquiries by 30% and improving operational efficiency.
• Developed and executed effective communication strategies that resulted in a significant improvement in customer satisfaction by 20% within the first year.
• Managed key client relationships, fostering loyalty and driving repeat business through personalized engagement and proactive problem resolution.

Managed customer inquiries and enhanced service processes, consistently achieving high satisfaction rates and efficient issue resolution.

• Effectively managed customer inquiries, consistently achieving a high satisfaction rate of over 90% through proactive engagement and problem-solving.
• Resolved numerous daily customer requests, improving resolution efficiency by 25% through streamlined communication and rapid response protocols.
• Contributed actively to the enhancement of customer service processes, leading to a 15% reduction in average handling time and improved service delivery.

Conducted in-depth agricultural site analysis and implemented advanced mapping systems, significantly improving data precision for coffee and cocoa fields.

• Performed in-depth studies of agricultural sites in Ngounié province, gathering critical data for strategic planning and resource allocation.
• Implemented a GPS mapping system, enhancing data precision by 40% for geographical analysis of agricultural land.
• Developed a comprehensive database of coffee and cocoa fields, providing a foundational resource for crop management and yield optimization.

Exceeded sales targets and generated significant revenue streams through strategic client acquisition and premium customer database management.

• Exceeded sales objectives by 15% through strategic client acquisition and effective negotiation techniques within a competitive market.
• Generated significant new revenue streams, contributing to a 10% increase in regional sales performance.
• Built and maintained a robust database of premium clients, fostering long-term relationships and ensuring consistent business growth.